Returns & refunds

Return window

You can request a return within 7 days of delivery from My Orders → View & track → Return items.

When we accept returns

• Bottle damaged, broken or leaking on arrival
• Wrong product or wrong size delivered
• Product expired or seal broken on arrival
• Quality concerns (please share details and photos)

For hygiene reasons, opened or used products can only be returned if they were defective. Items marked "not returnable" on the product page cannot be returned.

Pickup

Once approved (usually within 24 hours), we schedule a free pickup from your delivery address. You can follow the pickup status on your order page.

Refunds

• Prepaid orders: refunded to the original payment method (UPI / card / netbanking) within 2 working days of the item reaching us. Banks usually take 5–7 working days to credit it.
• Cash on Delivery orders: refunded to the UPI ID or bank account you provide, within 2 working days of the item reaching us.
• Shipping charges are not refunded unless the return is due to our error.

Cancellations

You can cancel an order any time before it is shipped from your order page. Prepaid cancellations are refunded in full automatically.

Questions? Email support@calistoai.com.